At Macho Banjo, we want you to shop with confidence. Please review our refund and cancellation policy below to understand your rights and how we handle returns.

Order Cancellations

• You may cancel your order within 12 hours of placing it — as long as it hasn’t been shipped.

• Once your order is processed or shipped, it cannot be cancelled.

To request a cancellation, please contact us at:
📧 [your@email.com] or 📞 859‑564‑0339

Returns & Refunds

We accept returns only under the following conditions:

✔ Eligible Return Conditions:

• Item is damaged or defective upon arrival

• Wrong item was shipped

• Return request is made within 7 days of delivery

• Item is unused, unworn, and in original packaging

Non-Returnable Items:

• Items purchased on clearance or marked as “final sale”

• Customized or personalized products

• Products that appear used or altered

Refund Process

Once your return is received and inspected:

• We’ll notify you by email

• Approved returns will be refunded to your original payment method

• Refunds may take 5–10 business days to appear, depending on your bank/payment provider

Return Shipping

• Return shipping costs are the customer’s responsibility unless the return is due to a damaged or incorrect item.

• We recommend using a trackable shipping service for all returns.

Wrong or Damaged Products

If you received the wrong item or a damaged product:

• Please email us within 48 hours of delivery

• Include photos of the item and packaging

• We will send a replacement or issue a full refund, including shipping

Contact Us

If you have any questions about your order, feel free to reach out:

Email: [your@email.com]
Phone: 123456789